Policies & agreements

The documents that govern our services, all in one place. If anything here is unclear, ask us — we'd rather explain it than have you guess.

• Acceptable Use Policy PDF
• Privacy Policy PDF
• Standard Form of Agreement PDF
• NBN Key Facts Sheet PDF
• Billing and Payments Page
• Complaints Handling Process Page
• Financial Hardship Policy Page

Critical Information Summaries

A Critical Information Summary for each nbn™ technology type, covering the plans, pricing, and typical evening speeds available on that technology. Not sure which applies to your address? Check your address on the Home Internet page.

• Fibre to the Premises (FTTP) PDF
• Hybrid Fibre Coaxial (HFC) PDF
• Fibre to the Node (FTTN) PDF
• Fibre to the Curb (FTTC) PDF
• Fixed Wireless PDF

Website terms of use

This website is provided by Localpref Pty Ltd as part of its services. By accessing or using any content, information, data, text, graphics, photographs, or other materials ("Material") available on this site, you agree to comply with these Terms of Use. If you do not accept these terms, please do not use the website.